Services

  1. Standard Mystery Shops – In-person and virtual visits to evaluate service quality, product knowledge, and overall customer experience.
  2. Video Mystery Shops – Covert recordings to provide visual documentation for quality assurance.
  3. Phone & Web Shops – Assessing customer service over phone calls and online interactions.
  4. Compliance & Reveal Shops – Ensuring standards and regulations are met with actionable reporting.
  5. Customized Reporting – Using Google Sheets and Docs to generate detailed reports.